1. Our default Incoterm — FOB Sialkot

Our standard price is FOB Sialkot (Incoterms 2020). This means:

We deliver the goods, cleared for export, on board the vessel or aircraft at Sialkot.
Risk and ownership pass to the buyer once the goods are on board.
Ocean freight, insurance, import duty, customs clearance, and last-mile delivery are paid by the buyer.

On request we can also quote EXW Sialkot, CIF (your sea port), CPT, or DAP (your door, by air). Each Incoterm changes the price and the responsibility.

2. Shipping modes and time

Air freight (DHL / FedEx / UPS / Emirates SkyCargo) — 4 to 8 days door-to-door.
Sea freight (FCL / LCL) — 25 to 40 days from Karachi to most ports in EU, UK, USA, Canada, Australia.
Express samples — 3 to 5 working days worldwide.

Transit time starts the day the goods leave Sialkot.

3. Packing and labelling

Each piece is poly-bagged. Pieces are packed in solid export cartons (5-ply) with shipping marks, carton number, color, size ratio, and net/gross weight. Hang tags, care labels, barcode stickers, and custom inner packaging are available on request.

4. Documents we provide

Commercial Invoice
Packing List
Certificate of Origin (Pakistan)
Bill of Lading or Air Waybill
Form E (Pakistan State Bank export form)
GSP+ / EUR.1 form for EU buyers (when eligible)
OEKO-TEX / BSCI / test reports on request (where applicable)

5. Customs, duty, and taxes

Import duty, VAT, GST, and customs clearance in the destination country are paid by the buyer. Buyers in the EU can often use Pakistan's GSP+ status to import at 0% duty for many HS codes — we provide the EUR.1 form free of charge.

6. Insurance

Under FOB, cargo insurance is the buyer's responsibility. We strongly recommend insuring the shipment for 110% of invoice value. We can arrange insurance on request and add the cost to the invoice.

7. Inspection

You may inspect goods at our factory before shipment, in person or through a third party (SGS, Intertek, Bureau Veritas, AQF). Inspection cost is paid by the buyer. Once inspection is signed off, the goods are accepted as approved.

8. Returns and claims

Custom-made apparel is non-returnable, because every order is produced to the buyer's artwork, sizes, and specs. However, we will repair, remake, or refund if:

The goods do not match the approved pre-production sample, or
There is a workmanship defect above the standard 2.5% AQL tolerance, or
The shipped quantity is short of the invoiced quantity.

Claims must be sent within 14 days of arrival, with photos, video, the carton number, and the affected piece count. We reply within 3 working days with a resolution: free replacement in the next order, credit note, or partial refund. Shipping the goods back is usually not needed.

9. Damage in transit

Once the goods are on board, risk is with the buyer (FOB) or with the carrier (CIF / DAP). Damage during shipping must be claimed with the carrier and the insurance company, not with Irha Apparels. We help with the paperwork.

10. Contact for shipping

Export desk: [email protected] · WhatsApp +92 320 4110066 · Sialkot, Pakistan.

Shipping & Returns